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CPAO – Timely processing of Pension cases by Pay & Accounts Offices of Ministries/ Departments

Timely processing of Pension cases by Pay & Accounts Offices Dated 7th Aug 2020

CPAO/IT&Tech/Pension Process/12 (Vol-VII)/2020-21/27

07.08.2020

OFFICE MEMORANDUM

Subject:- Timely processing of Pension cases by Pay and Accounts Offices of Ministries/ Departments.

Attention is drawn to the timeline mentioned in Rule 61 and Rule 65 (1) (a) of CCS (Pension) Rules read with OM No.1 (17)/2015/TA-III/331 dated-15.07.2020 issued by the Office of the CGA to ensure timely payment of pension to the retirees.

2. It is clearly mentioned in Rule 61 (4) of CCS (Pension) Rule 1972 that the pension papers shall be forwarded by the Head of Office to the Accounts Officer not later than 4 months before the date of superannuation of the govt. servants and as per Rule 65 (1) (a) the Accounts Officer shall issue a Pension Payment Order not later than one month in advance of the date of retirement of the govt. servant on attaining the age of superannuation.

3. The timelines laid down in CCS (Pension) Rules 1972 are not being adhered to by the Pay & Accounts Offices of Ministries/Departments and pension cases are received in the CPAO after a huge delay and sometimes even after the retirement of the Government servant. This causes undue delay in finalization of the pension cases and pension disbursement by the Pension Disbursing Banks. While the delay may also be due to the late submission of the pension papers by the Heads of Offices, since CPAO authorizes the pension to the pension disbursing Banks, many pensioners’ grievances are received by CPAO. The disruption in postal service due to the Covid pandemic has also aggravated the situation leading to further delay in finalization of pension payments.

4. Therefore, all Pr. CCAs/CCAs/ CAs/AGs and Administrators of UTs are requested to issue necessary instructions to all the Pay & Accounts Offices/Fields Offices under their jurisdiction to ensure that the timelines laid down in CCS (Pension) Rules for processing the pension cases are adhered to, to ensure timely pension disbursement. All the PAOs/Field Offices may also be directed to pursue this matter with all the Head of Offices through JS (Admin) of the Ministry/Department wherever the delay is on the part of Heads of Offices.

(Rokhum Lalremruata)
Chief Controller (Pensions)

Signed Copy

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  2. CGA : Timely submission of the cases for approval of voluntary retirement/resignation
  3. CPAO – Development of electronic system for processing & authorizing pension
  4. Electronic system for processing & authorizing the pension – CPAO
  5. Timely payment of retirement benefits to the retiring employees
  6. Processing of Pension cases on priority and delivery of PPOs through Speed Post – CGA
  7. CGA : Digitization of Pension Payment in the Ministries/Departments
  8. Speedy delivery of Pension Payment Orders (PPOs) to CPAO
  9. Provisional release of retirement benefits as per Rule 64 of CCS (Pension) Rules, 1972 during Covid Pandemic time
  10. BSNL : Timely release/payment of Gratuity (DCRG) for avoiding payment of interest on delayed payment of Gratuity
  11. CPAO: Shifting from BSR Code to IFSC for identification of branch
  12. Grant No.37-Pensions for Submission of SCT figures & JEs to CPAO
  13. DOP&PW : Relaxation of Rule 80-A for payment of provisional Family Pension
  14. Expeditious processing of Second Appeal cases – Entitlement Rules for Casualty Pensionary Awards to the Armed Forces Personnel, 2008
  15. Process to be adopted for settlement of pension dues where a retiree expires prior to filing Pension papers
  16. Observance of due diligence during processing of vigilance cases – Railways
  17. Retiring employees during COVID will be receiving “provisional” pension till their regular Pension Payment
  18. Consolidated instructions for Pension disbursing Authorities to ensure smooth payment of pension/family pension
  19. Pension Disbursing Authorities to ensure smooth payment of pension/family pension – DOP&PW

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