Regarding SOP & introduction of a new service feature in “Post Info App” for submission of service request – DOP
F. No. 27-5/2020-PO
Government of India
Ministry of Communications
Department of Posts
Dak Bhawan, Sansad Marg
Dated: 4th May 2020
All Chief Postmasters General
Subject: Regarding Standard Operating Procedure (SOP) & Standard remarks to Service requests for liquidation of pendency of Service requests received through Post info App and URL.
This is regarding the introduction of a new service feature in “Post Info App” for submission of service request by the customers for availing the various postal services for essential and medical items by the Department of Posts and the Website URL https://ccc.cept.qov.in/covid/request.aspx for the same has also been developed in view of the unprecedented situation arising out of the Covid-19 situation.
2. In this context, kindly find enclosed Standard Operating Procedure (SOP) as well as Standard Remarks for liquidation of pendency of Service Requests received through Post info App and URL.
3. This issues with the approval of competent authority.
(Dr. Parveen Kumar Sarswat)
Assistant Director General (PO)
Phone: 011 23096005
e-Mail: [email protected]ail.com
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