Minutes of Meeting with CPAO & SBI
CPAO/IT & Tech/Master data/14 (Vol-III)/2018-19/76
Minutes of the Meeting
Kindly find enclosed the Minutes of the Meeting held on 10.01.2020 at 10:00 AM at Conference Hall of Central Pension Accounting Office (CPAO) with all Heads of CPPCs/ Government Business Divisions of State Bank of India to review the implementation of 7th CPC pension revision and to discuss other issues under the Chairmanship of Chief Controller (Pensions) for information and Further necessary action.
Sr. Accounts Officer (IT & Tech)
Minutes of the meeting held on 10.01.2020 with all the Heads of CPPCs/ Government Business Divisions of State Bank of India (SBI) to discuss various issues.
A Meeting was held on 10.01.2020 under the Chairmanship of Chief Controller (Pensions) with the representatives of CPPCs of SBI to discuss the timely payment of revised pension and arrears under 7th CPC and other pension related issues. At the outset, Chief Controller (Pensions) welcomed all the participants and emphasized on the need of timely payment of revised pension and arrears in the accounts of the pensioners by the CPPCs. Agenda items of the meeting were discussed in detail and the following decisions were taken.
List of participants is attached at Annexure-I.
Agenda Item No. 1- Implementation of 7th CPC Pension Revision and its reporting by CPPCs
It has been observed from the reports as on 30th December, 2019 that there are delays in crediting the revised pensions as well as arrears of pensions/family pensions by the CPPCs. As per the reports, there are many cases which are pending for more than 31 days. CPPC- wise details of the pending cases were handed over to all the representatives. Most of the CPPCs reported that they had already revised and credited pension to the pensioner/family pensioner accounts.
It was informed by the CPPCs that revision of pension cases are pending due to following reasons,
a) Discontinued PPO (more than 3 years.)
b) Non submission of life certificate.
Keeping in view of the above, it was decided that all the CPPCs would:
a) reconcile the status of revised pension cases provided to them
b) prepare a list of discontinued PPOs and forward it to CPAO.
c) prepare a list of cases in which life certificate is pending along with details of the pensioners and forward it to CPAO.
(Action: CPPCs )
Agenda Item No. 2- Obtaining KYC from CPPCs for settlement of pending revision cases.
Most of the revisions pertaining to 7th CPC are already done. As per the records of CPAO, 119690 revision of pension cases are still pending as details of some pensioners are not available with either concerned PAO or Head of office.
Although KYC details were received from all the CPPCs of SBI, All the CPPCs are requested to furnish the detail of the KYC details as and when it is asked by the CPAO.
Agenda Item No. 3 – IT related issue w.r.t e-Revision and fresh Pension cases
Acknowledgement of SSA
All the CPPCs of SBI were instructed to ensure forwarding the acknowledgement of e-SSA electronically to CPAO at the earliest so that the difference between e-SSA forwarded by the CPA() and e-SSA received by the Banks could be nullified. They were provided the format for acknowledgement and were also advised to share their inputs with NEC, CPAO, if any problem is faced.
All the banks were also instructed to acknowledge the receipt of SSA and Physical PPO booklet received by them
(Action: CPPCs/NIC CPAO)
Development of e-PPO Booklet
CPAO is forwarding the e-PPOs received from PFMS to the Banks along with physical PPO booklets for making necessary changes in their system. However, the manual PPO booklet is deemed sacrosanct for making payment. It was also intimated in the meeting that physical PPO booklet will be discontinued soon.
All the CPPCs were again requested to make necessary changes in their software accordingly and comments, if any, may please be submitted to CPAO.
Agenda Item No. 4- Compliance of Internal Audit observations on 7th CPC revisions.
It has been observed that clear and complete compliance reports are not being submitted by the concerned CPPCs.
All the CPPCs were requested to give full details in their compliance reports of the abjection raised by Internal Audit Wing so that the same could be verified and settled. Banks were also asked to improve and strengthen their internal control mechanism to avoid re-occurrence of the mistakes pointed out by the Internal Audit Wing of CPAO.
The possibility of providing a utility to upload the compliance report on the Bank’s login section of CPAOs website will also be explored,
Internal Audit Wing was instructed to prepare an “Audit Manua!” under the guidance of Technical Section, CPAO.
(Action: CPPCs, NIC[CPAO), lAW (CPAO) and IT & Technical(CPAO))
Agenda Item No. 5- Timely commencement of family pension, additional pension & restoration of commuted portion of pension by CPPCs
It has been observed that family pension, additional pension and commuted portion of pension are not timely commenced/restored. Since these issues are regularly discussed in the various meetings i.e. SCOVA Meeting, High Level Meeting, Standing Committee Meeting, etc., all the CPPCs were advised to ensure timely payments.
(Action: CPPCs )
Agenda Item No. 6- Timely submission of Life Certificates
CPAO is responsible for the disbursement of death/disability pension under NPS-Additional Relief. First time identification of the pensioners is being done in the Bank branches based on the KYC details available with the CPPCs where the pensioners/ family pensioners have opened their pension accounts. CPAO starts the pension payment based on the first time identification report received from CPPCs. These CPPCs branches are also responsible for sending the life certificates of the pensioners/family pensioners to CPAO for the continuation of pension to NPS-AR pensioners, in the month of November as CPAO is the disbursing authority.
However, it is noticed that in many cases, despite submission of life certificates by the pensioners, bank branches have not forwarded the same to CPAO. It has also come to notice of this office that some bank branches are refusing to accept life certificate from NPS-AR pensioner for onward transmission to CPAO.
It was decided that CPAO will send the details of pending life certificates of NPS-AR pensioners to concerned CPPCs with a request to instruct concerned branches to obtain and furnish the life certificate to CPAO in time so that pensioners are not put under any financial hardship.
All the CPPCs were requested to accept life certificate both physically and digitally and promote “Jeevan Praman” among pensioners.
Further, CPPCs were once again informed that they should not make payment in NPS-AR cases.
(Action: CPPCs & NPS Section)
Agenda item No.7 – Return of Old PPO by the CPPCs .
Allotment of 12 digits PPO Number
It has been noticed from the CPAO data base that some pensioners are still drawing pension from the old alpha numeric code. These alpha numeric data is reflected in the Payment scroll. CPPC- wise details were provided to the concerned CPPCs
It was decided that all the CPPCs will send a scan copy of the PPO for allotment of 12 digit PPO Number.
Return of Inactive PPOs.
Pension Payment Orders which are not in operation/inactive may be returned to CPAO for deletion from the CPAO database. It is noticed from the database of CPAO that old PPOs which arc inactive are not being forwarded by the bank to the CPAO. CPPCs were advised to forward the same to CPAO at the earliest
Agenda Item No. 8- Submission of e-scrolls and Master Data Reconciliation
Submission of e-scrolls
It has been observed that there is slight improvement in submission of e-scrolls by CPPCs.
Details of pending scrolls were shared with the CPPCs and all the CPPCs were instructed to ensure that e-scrolls are updated on a daily basis to CPAO after matching it thoroughly with the pension payments made. The CPPCs should ensure that the date of scroll should be the date of transaction as appearing in the put through statement issued by R131. Furthermore, if any problem is faced by the CPPCs in uploading the e-scroll, they may contact this office on email addresses mentioned below:
(Action: CPPCs and NIC)
• Master Data Reconciliation
Correct and reconciled master data maintained at CPPC level is a must for ensuring correct payment of pension to the pensioners and avoid chances of excess/less/wrong payment of pension. However, many instances have come to the notice of CPAO regarding less/over payment of pension leading to the grievances and court cases by the pensioners. The reason for discrepancy in payment of pension is that CPPCs are not reconciling the master data with the CPA° database regularly, There is inordinate delay in uploading of Master Data by some CPPCs. Some CPPCs have not submitted their Master Data for last 2 years. For updating on Master Data at CPAO level, whenever any value/data in the pension of a pensioner/family pensioner is changed, the same is required to be reported by the bank through Format-E of e-Scroll. however, it is noticed that CPPCs are not providing the changed information to the MO.
All the CPPCs were instructed to upload Master Data for reconciliation and submit the changed information in Format-F on “quarterly” basis. Furthermore, if any problem is faced by the CPPCs in uploading the master data, they may contact this office on email addresses mentioned below:
(Action: CPPCs and NIC)
Agenda Item No. 9- Discontinuation of BSR Code
At present, BSR code k being used in CPAO to identify bank branches. It has been observed in many cases that Pensioners do not know RSR code of Pension Account Holding Branch and even many hank branches do not know their BSR Code and often misunderstand it with [ranch code. 1FSC is another unique code which can be used to identify individual bank branches and is known to both CPPCs and pensioners. RBI has also given its consent for using IFSC instead of BSR code for identification of Hank Branches.
However, the IFSC from all the CPPCs of SBI have been received. All the CPPCs and GBDs of SBI are requested to send the LFSC of the branches as and when it is asked by the CPAO.
(Action: CPPCs )
Agenda Item No. 10- Handing over of SSA to the pensioners by CPPCs
At present, pensioner copy of SSA is being sent to the pensioners through post. References are being received by pensioners that they are not receiving their SSA copy due to following reasons.
1. Some pensioners change their addresses after retirement,
2. Some pensioners/Family pensioners are illiterate and they are not well versed with technology to take printout of their SSA from CPA Os website.
All the CPPCs agreed to provide a copy of SSA to the pensioner by the Pension Account Holding Branch on request of the pensioner.
Agenda Item No. 11-Pendency of Pensioners’ Grievances for more than 3 months through Web Responsive Pensioners’ Service (WRPS)
It has been observed that many grievances arc pending with CPPC, some of which are more than 30 days. CPPCs informed that they had disposed some of the grievances but not updated them under WRPS module.
CPPCs were requested to ensure that alt the grievances which are pending with them are disposed of within one month and update the same on the WRPS portal so that pensioners are informed accordingly.
[Action: CPPCs f(NIC) (PAO /Grievance Cell)
Agenda Item No. 12-Providing of Payment Details to all the Pensions
As per CPPC guidelines, CPPCs should provide account statement, TICS details, pension slip, the Due and Drawn Statement in respect of each arrear and the Annual Income Statement to the pensioner.
CPPCs were requested to follow the CPPC guidelines and provide the pension slip, breakup of the pension and arrear payments and other information as required to the pensioners.
Agenda Item No. 13-Issues pertaining to Defence Accounts, Dept. of Telecommunication and Ministry of Railways
a. Acknowledgement of e-PPO by CPPCs
All the CPPCs were suggested to develop a mechanism for acknowledgement of e-PPOs by CPPCs.
b. Delay in crediting of pension and family pension in the account of the pensioners.
It has been observed from the e-scrolls received in the O/o PCDA that some of the CPPCs arc crediting pension and Family pension very late in the account of pensioner especially civilian pensioner. All the CPPCs were handed the pendency list and were requested to improve their performance in crediting the pension/family pension on lime.
c. To provide image of PPO for data purification
All the CPPCs were requested in the meeting to provide PPO image to them to facilitate data purification which was agreed to.
d. Attend the meeting as and when it is convened by the PCDA.
All the CPPCs were requested to attend meetings as and when convened by the PCDA
Dept- of telecommunication:
a) Recovery of excess and overpayment of pension
b) Return of inactive PPOs
c) Delay in Timely Payment of Pension and Family Pension
d) Reconciliation of Data
Ministry of Railways:-
a) Non-submission of E-scroll on time and Reconciliation thereof.
b) Acknowledgement of e-PPO
Agenda Item No 14.Any other points with permission of chair
a) Payment of LTC to the pensioners of UT Chandigarh
The issue of payment or LTC to the pensioners of UT Chandigarh was raised. The issue is being examined by the Central Pension Accounting Office (CI’A(J).
The meeting ended with a vote of thanks to the chair,