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34.604 K Registered Pensioners of WRPS

January 9, 2020 rajasinghmurugesan

What is Web Responsive Pensioners’ Service?

In its constant endeavor to provide better and prompt services to pensioners, Central Pension Accounting Office (CPAO) is providing various services to stake holders viz. Ministries, PAOs, Banks and Pensioners through its Website www.cpao.nic.in. CPAO has developed a mobile responsive facility for use of pensioners for availing of various services. Pensioners/ Family Pensioners can register on the CPAO website by providing PPO number and Date of Birth & Date of Retirement/Date of Death. Pensioners can also lodge their grievances online and track status through this portal.

Features of this are as follows:

  • Facility of Login using any mobile device
  • Facility to view the Complete Pensioner Profile
  • Digital Record of Pension & Revision Orders
  • Download Facility of Pension/Revision Orders Sent To Banks
  • Tracking status of Pension Processing
  • Grievance Redressal and its status
  • SMS Facility of status of pension processing at CPAO and of grievance registration and disposal
  • Link to Jeevan Pramaan, Bhavishya and CPENGRAMS Portals
  • Dashboards for banks, PAOs, ministries/ departments
  • Facility for obtaining feedback of pensioners.

Pensioners Information Service

The Web Responsive Pensioners’ service has been developed to provide single point web solution for pensioners to obtain comprehensive information relating to status of the pensions and pension payments.

Pensioners can avail the following services after registration on CPAO website:

Pensioner Profile : Pensioners can view their profile and also of the bank and PAO concerned.

Digital Record of Pension & Revision Orders : View list of all Pension Payments &Revision Orders sent to banks from CPAO

Download Facility of Pension/Revision Orders Sent To Banks :Pensioners can download Pension/Revision Orders sent to Banks from CPAO website

Monthly Details of Pension Payments :Pensioners can view details of monthly payments of pension that are credited to their bank accounts, i.e. their basic pension, dearness relief, medical allowance, arrear payments, etc. This information is being made available from the monthly scrolls received from the banks. Payment details of the last six transactions are shown

SMS Facility :Pensioners are now provided with an SMS facility for tracking status of pension process at CPAO, and at the stage of grievance registration & disposal.

Grievance Redressal

Pension Processing Status Tracking : Retired and retiring pensioners can track status of their pension cases of both new as well as revision like date of receipt of their cases in CPAO and date sent from CPAO to the Bank. To track the pension status, in respect of retired government employees, PPO numbers, date of birth and date of retirement/date of death are required. For retiring employees, PAN number and date of retirement is required.

Grievance Redressal :Pensioners can lodge their grievances and view/track status of their grievances through this service. In addition, lodging of grievances online on CPAO website, facility to lodge grievance by letter, fax, email, Toll free Number and personal visits and track its status is provided. After receiving a grievance from pensioner; CPAO forwards the same online to the concerned banks and field offices for redressal. Its status is updated on the website for the information of pensioners.

Link to Jeevan Pramaan, Bhavishya and CPENGRAMS Portals :Link to Jeevan Pramaan Portal has been provided on CPAO website to enable pensioners to use facility of Digital Life Certificate (DLC). For retiring employees, a link has been established with Bhavishya Portal of DP&PW to enable them to track status of their pension cases even before the case reaches CPAO. A link to CPENGRAMS (Centralized Pension Grievance Redress And Monitoring System) has also been provided so as to enable pensioners to lodge and track their grievances on CPENGRAMS

Read more. –  https://cpao.nic.in/WRPS.php

Related posts:

  1. Facilities for Pensioners through ‘Web Responsive Pensioners Service’ (WRPS) of CPOA
  2. Central Pension Accounting Office (CPAO) celebrated its 29th Foundation Day today in the service of the Central Civil Pensioners
  3. Providing a link of CPAO website of Ministries/Departments and their attached/subordinate offices to get the Status of 7th CPC Pension Revision Status
  4. Monitoring/handling of Pensioners’ Grievances & uploading of quarterly lists-CPAO
  5. Revision of PPOs of pre-2006 pensioners/family pensioners — use of e-scroll for retrieving information from Banks – reg
  6. DOP&PW – Toll Free Number 1800-11-1960 for Pensioners
  7. Provide monthly pension slips alongwith break up to pensioners/ family pensioners
  8. Implementation of Sixth Central Pay Commission-Revision of pension of pre-2006 pensioners/family pensioners etc. as per O.M. No. 38/37/08-P&PW(A)
  9. Issues raised by Pensioners Associations & Pensioners for redressal/ action by banks
  10. Development of Single Window Service for Central Civil Pensioners.
  11. CPAO Order – Make payment to AIS pensioners immediately
  12. Monitoring of timely submission of pension papers to PAO/CPAO by the HOO/DDO through ‘Web Responsive Pensioners’ Service’ of CPAO.
  13. Pensioner’s Portal at EPFO website
  14. Pensioners are required to submit their life certificate – CPAO Notice
  15. CPAO – Intimation of recovery of excess/over payment made to pensioners
  16. Minutes of meetings regarding revision of PPOs in respect of Pre – 2006 Pensioners/Family Pensioners held on 28-08-2012
  17. CPAO Order – Implementation of Government’s decision on the recommendations of 7th Central Pay Commission – Revision of pension of pre- 2016 Pensioners / Family Pensioners, etc
  18. CPAO  – Deficiency in providing of services by banks to sick pensioners / family Pensioner
  19. Revision of PPOs of pre-2006 family pensioners – regarding
  20. Grievances of Pensioners and their Associations with regard to services provided by banks.

Filed Under: HOT NEWS, PENSION January 9, 2020 6 Comments

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Reader Interactions

Comments

  1. Maj. U .Madhusudana says

    January 10, 2020 at 5:54 pm

    Please inform weather defence retired person can avail this facility. Thanks.

    Reply
  2. Gopalaswamy Honnavalli says

    January 9, 2020 at 8:25 pm

    RBI /MoF /DoP&PW is requested to issue a standard format of PPO to be followed by all ,both states and central depts

    Reply
  3. Vinod-kumar says

    January 9, 2020 at 8:21 pm

    Whether pensioner from Indian Railways can join.

    Reply
  4. Gopalaswamy Honnavalli says

    January 9, 2020 at 8:18 pm

    CPAO’s directions r not for Rly pensioners. Therefore there r different procedures for different pensioners though all r central pensioners. Any Ministry/dept desire to introduce any directions concerned to their pensioners can make suggestions to DoP&PW which is the exclusive nodal Ministry for all pension matters who in turn may after study in consultation with MoF circulate for implementation by all.. This is one of the reasons for establishing Central Pension Bank which replaces all CCPCs of all BanksThis is my humble suggestions for consideration by the concerned Authorities .

    Reply
  5. Anup says

    January 9, 2020 at 3:24 pm

    Whether pensioners from central autonomous body can join

    Reply
  6. Kishan Joshi says

    January 9, 2020 at 2:46 pm

    Is is be useful to the INDIAN COUNCIL OF AGRICULTURAL RESEARCH PENSIONERS?
    Their PPO NUMBERS ARE DIFFERENT . They start with ICAR/xxx/xxx

    Reply

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