A total number of 58540 complaints were received in the last 3 years out of which, 58268 have since been resolved. It is also ensured that the pensioner’s grievance is settled to his satisfaction.
Systemic improvement is a continuous process. The pension distribution is presently through 45000 branches of Public Sector Banks, 4 Private Sector Banks, 61 Defence Pension Disbursing Offices (DPDOs), 640 Treasuries, 2 Post Offices, 5 Pay & Accounts Offices (PAO). For the Armed Forces Pensioners residing in Nepal, disbursement is done through 3 Pension Payment Offices (PPOs). The present system adequately caters to the requirement. The Department of Ex-Servicemen Welfare has also been closely monitoring the progress of implementation of 6th Central Pay Commission and Cabinet Secretary Committee’s recommendations.
This information was given by Minister of State for Defence Shri MM Pallam Raju in a written reply to Shri Shreegopal Vyas in Rajya Sabha today. (08/12/2010)